Appenate - Known issue with Google Sheets on Data Source connectors – Incident details

All systems operational

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Known issue with Google Sheets on Data Source connectors

Resolved1 hour 46 minutes

Affected

🇺🇸 USA Cloud

Operational from 11:43 PM to 1:30 AM

🇪🇺 Europe Cloud

Operational from 11:43 PM to 1:30 AM

🇦🇺 Australia Cloud

Operational from 11:43 PM to 1:30 AM

  • ResolvedUTC

    Issue has been verified as resolved.

  • MonitoringUTC

    We deployed the fix and are currently monitoring the result.

    We expect all affected Google Sheets Data Source connectors to automatically resume operation on their next scheduled run.

  • IdentifiedUTC

    We have found a code fix for this issue, which is now in testing.

    Assuming testing is successful, we expect this fix to go live within the next hour.

  • InvestigatingUTC

    Data Source Connectors to Google Sheets are currently failing across all nodes.

    We have found the root cause (an undocumented change by Google) and are working to update our code to match new Google requirements.

    A temporary workaround is to turn on "Link Sharing" (share to anyone with link) on your affected Sheets.